We value the trust our clients place in us when sharing their business and technical information. During our Renishaw optimization, probing integration, and on-site consulting services, we handle sensitive operational and production data with the highest level of confidentiality and responsibility. This Privacy Policy explains how we collect, use, protect, and manage your information throughout our working relationship.
When you contact us or request Renishaw optimization services, we may collect basic contact details such as your name, company name, phone number, email address, and project requirements. This information helps us understand your needs and communicate effectively regarding consultations, quotations, and project updates. We only collect information that is necessary to provide our services efficiently.
To perform Renishaw setup, calibration, probing automation, and machine optimization, you may share technical documents such as CAD models, part drawings, CNC programs, machine parameters, probing routines, or process details. This information is used strictly for engineering, analysis, and implementation purposes to improve your machining accuracy and production performance. Your proprietary data always remains your property.
We use the collected information solely to deliver our services in a professional and efficient manner. This includes evaluating your machining process, creating optimization strategies, configuring probing systems, improving setups, and providing ongoing support. Your data is never used for unrelated marketing or shared with external parties without your permission.
We take appropriate technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure. Files shared with us are stored securely and are accessible only to authorized team members directly involved in your project. We maintain strict internal controls to ensure your confidential information is handled safely at all times.
We do not sell, rent, trade, or distribute your personal or business information to third parties. All shared documents, machine data, and production details are kept strictly confidential. If third-party tools or software are required during your project, they will be used only as necessary and in compliance with data protection standards.
We keep your information only for as long as it is needed to complete your project or provide continued support. Upon request, we can delete or securely remove your files and data after project completion. This ensures you maintain full control over your business information.
Our website may use basic cookies or analytics tools to improve user experience and understand general website performance. These tools collect non-sensitive data such as page visits and browsing behavior, and they do not store personal or confidential technical information.
You have the right to request access, correction, or deletion of your personal or project-related information at any time. If you have questions or concerns about how your data is managed, you may contact us directly, and we will respond promptly.